Privacy Policy

1. General Information

Let us explain to you how myGermany & Forward2Me (called myGermany) treats data and information we receive from you as a customer.

Your personal data (registration data, details concerning your order placements, etc.) will be stored by myGermany and treated in accordance with the General Data Protection Regulation (GDPR/DSGVO) (Regulation (EU) 2016/679), May 2016. As you have agreed to the Terms and Conditions, you accept our privacy policy too.myGermany respects the security and data privacy of its customers and will never sell or disclose personal customer data, such as names or addresses, and other related information for advertising purposes or the like. We use 3rd vendor marketing tools such as Google Adwords, whereforeemaill addresses will be used, only. We consider it important that our customers know what happens to their data. Below you´ll find an overview of which data are collected by us and for which purposes they will be used.

2. Customer Data Legal Justification for Storage and Use

As it is necessary for the performance of our work (using your address for shipments, collecting payments, etc.), we will store your data. All customer data provided in the registration process will be stored by myGermany, and encrypted and protected against destruction, loss, unauthorised access, or inappropriate use. For this reason, we have teamed up with our cooperation partner HostEurope, whose colocation centre ranks among the largest and most secure ones in Germany.
My German internally used PCs and laptops (Notebooks) are encrypted by BitLocker.

3. Collection & Use of Customer Data

myGermany guarantees to store only such customer data which are considered important with respect to the handling of the respective processes.

For what purposes is the customer data used by myGermany?

CUSTOMER COMMUNICATION – Communication with our customers, Customer support, and internal email marketing.
Programs intern: Thunderbird,
Programs extern: WP Newsletter and LiveChat.
Used data: names and email addresses.

EMAIL COMMUNICATION – All personal customer data stored by myGermany is shown in your customer account. E-mail addresses will be used for direct communication with our customers and re-marketing only. This includes the welcome e-mail sent to you upon your signup, messages in the event of incoming or forwarded shipments, announcements made by myGermany to inform you about news or changes, and re-marketing activities.
Email-Marketing: We also use 3rd party vendor remarketing tracking cookies, i, you agree, including the Google AdWords and Google Tag Manager tracking cookies. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN).

CUSTOMER DATA USAGE MANAGEMENT – Registration, Authentication, Identifiers, and Customer Account Processes.
Our System: LLifeRay is hosted on dedicated servers at HostEurope in Europe/Germany and Luxembourg.
Used data: all data stored in your account, such as name, address, contact data, and our order details.

OUR WORK – Check and inspection of incoming shipments.
Used data: all data stored in your account, such as name, address, contact data, and our order details.

ACCOUNTANCY – Processing personal data for invoice and financial reporting processes.
Programs extern: Datev.
Used data: names, addresses, and registration numbers such as Tax or VAT ID.

CONCIERGE – Placing orders on behalf of customers (concierge service).
Used data: your surname as we order on your behalf.

ANALYTICS – For statistical purposes, we use anonymized data only; see section Cookies & Trackers section.

PAYMENTS – For transactions, specific data will be submitted to secure 3rd party payment providers, such as PayPal and Computop (PCI certified). Payment data will not be stored by myGermany on any of myGermany devices.
Used data for compliance checks only are transaction-relevant data; these data are submitted by the payment provider only. myGermany does not ask for/store your complete payment data.

SOCIAL NETWORK SITES – Our Site includes interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to an SNS through our Site, you authorize us to access, us,e and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use, and store that information in accordance with this Notice. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

INFORMATION AUTOMATICALLY COLLECTED – We may automatically log information about you and your computer or mobile device when you access our Site. For example, we may log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access time, and information about your use of and actions on our Site. We collect this information about you using cookies and trackers. Please refer to the Cookies & Trackers section below for more details.

IS YOUR DATA SECURE WITH myGermany? Your account is password-protected for your security and privacy. You must prevent unauthorized access to your account and data by choosing and protecting your password appropriately and restricting access to your computer or device and browser by logging out after you have finished accessing your account. We strive to protect the privacy of your account and other information we store through reasonable technical and organizational measures based on industry standards, but unfortunately, because no security measures are perfect, we cannot guarantee complete security.

4. Who gets access to Customer Data?

Who can see or access your personal customer data?

• All of those staff members of myGermany & Forward2Me who are trained in the processing and handling of data subject to privacy protection laws.
• Our board of management (in exceptional cases).
• Our carriage service providers are provided only with such data necessary for the fulfilment of customer orders, which excludes the disclosure of email addresses or telephone numbers.
• Our online payment partners are provided only with order-related data, enabling them to verify and carry out the payment process.
• Compliance with Laws and Law Enforcement; Protection and Safety. myGermany may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Services; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
• Business Transfers. We may sell, transfer or otherwise share some or all of its business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

5. Cookies & Trackers such as Google, Facebook, etc.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are different, look at your browser’s Help Menu to learn the correct way to modify your cookies.